Interlink Auto Parts | Frequently Asked Questions
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Frequently Asked Questions

Frequently Asked Questions

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Q :I found a manufacturer’s rebate for an eligible part that I just purchased from your site. How do I collect the rebate?

A :

  • Make sure the part you purchased qualifies for the manufacturer’s rebate.
  • Download and print out the rebate form from the manufacturer’s site.
  • Fill out the form and follow the redemption instructions.
  • All requested materials should be mailed to the address indicated and must be postmarked by the promo expiration date.

Q : Do I have to mail the completed form to both the manufacturer AND to your site? Can I send the completed form through email?

A : You do not need to mail a copy of the rebate form to us. Once you complete the form, simply mail the requested materials by post to the manufacturer and wait for your voucher or promo item to arrive. Unless specified otherwise by the manufacturer, rebates can only be sent by mail to the address listed on the rebate form

Billing and Shipping/Checkout

Q :How do you compute for the sales tax on my order/invoice?

A :Sales tax on your orders is composed of State rates and district rates. The sales tax percentage ranges from 5% to 9.250%, depending on your State and district’s rates.

For example: You are from Beverly Hills, Los Angeles and you ordered a $100.00 item. The state rate in Beverly Hills is 8.75 percent and the district rate is 1.00 percent. When you combine the two rates, you get the total sales tax percentage, which is 9.750 percent.

What you do is divide your total purchase by 100 and multiply it by 9.750 (your sales tax). For this example, the sales tax amounts to $9.75. This means that the buyer will pay a total of $109.75 for the aforementioned item.

Q :Do you accept check, money order, or wire transfer as payment options?

A :Yes, we accept check, money order, and wire transfer (or electronic debit) as payment options. Transactions through PayPal, BillMeLater, and Google Checkout are some of the easiest and most flexible ways of payment online. We also accept payments from major credit card companies Visa, MasterCard, American Express, and Discover Card.

Q :What are your accredited payment processors?

A :You can pay your bill through PayPal, Google Checkout or Bill Me Later.

Q : How do I use Paypal, Google Checkout, and Bill Me Later?

A : When you go to the Checkout page, you will see the buttons or tick boxes of PayPal, Google Checkout and Bill Me Later at the lower part of the page. Simply click on or check any of them and you will be prompted to sign into your account. If you don’t have an existing account for any of these payment processors, you will have to register your own to complete your checkout

Q : I tried checking out with Bill Me Later but my credit request was denied. Why? What are the pre-approval requirements?

A: If your credit request is denied, it is possible that the purchase you are trying to make is greater than your current available credit. If the purchase is well within your credit limit, you may have a problem with your credit record. Please refer to Bill Me Later credit section for more information, or check out Bill Me Later’s Account Agreement and website

Q :During the checkout process, I noticed “phone number” was a required field. Why do you need my phone number?

A :We collect your phone number as well as your other contact details so we can immediately inform you if there’s a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you provided us.

Rest assured that we will keep your personal information private. Interlinkautoparts.com may engage with other companies for certain transactions, but we will not share your contact details and other personally identifiable information unless necessary and with your permission.

For more information, please read our Privacy Policy.

Q :What are your shipping methods? Why are some items only shipped ground?

A :Our shipping methods include UPS Ground shipping, Fed Ex Ground shipping for performance parts, and truck freight for oversized packages. Some items are only shipped ground to maintain cargo safety and protection.

Q : If I choose overnight delivery, will my package arrive the next day? What company is your accredited air freight forwarder(s)?

A : In case you choose overnight delivery, the arrival time of your package depends on the airfreight carrier. The airfreight carrier may extend its delivery time by a day for residential deliveries. We are not liable in such cases, and airfreight charges will not be refunded in these conditions. Also, there are no overnight or two-day deliveries on Saturdays, Sundays, and Holidays. If you place your order for overnight and two-day delivery on a weekend or a holiday, be aware that the shipping cycle for these orders starts on the next available business day. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays. Overnight and two-day shipping methods, meanwhile, are not available for performance part orders. Airborne and DHL are our accredited air freight forwarders.

Q :How do I qualify for free shipping? Why don’t you ship free to Alaska and Hawaii regardless of my total order cost?

A :You can qualify for our free UPS Ground shipping service for orders beyond $50.00. This applies for all U.S. states except Hawaii and Alaska. Delivery takes about five to seven business days. Shipping to Alaska and Hawaii requires a shipping charge regardless of the total order cost. Free shipping does not apply to Alaska and Hawaii due to their locations which are separate from the contiguous United States. The contiguous United States include the 48 contiguous U.S. states located at the North American continent south of the border with Canada plus the District of Columbia.

For more information on our shipping policies, please visit http://www.Interlinkautoparts.com/policy.html

Q :Do you ship outside the United States? Do you ship to US territories, APO/FPO, P.O. Boxes, etc…?

A :We ship to other areas outside the continental United States such as Alaska and Hawaii. However, shipping charges apply, and delivery time will take longer.We do not ship to Puerto Rico and to APOs, FPOs, and P.O. Boxes.

Please visit http://www.Interlinkautoparts.com/policy.html and http://stores.ebay.com/Auto-Parts-Warehouse/Store-Policies.html for more information on our shipping policies.

For shipping to Guam and other international destinations, you can take advantage of the services that Bongo International provides. Use Bongo International as your mail receiving agent here in the United States. You can buy products from us, have it shipped to the address Bongo will provide you, and then you can tell Bongo when and where you want the package shipped. For more information on Bongo, please visit http://www.bongous.com/mail_forwarding_faq.php. And to know which countries Bongo services, visit http://www.bongous.com/country-information-list.php.

Q :How do I check the status of my order? What is an order number? How do I track my order using this number?

A :An order number is the number indicated in the confirmation issued by our order processing system once it has received your order. After you order from us, you will be given a username and password, which you can use to check your purchase online through your order number. To track your order number, simply click on Interlink Auto Parts’s Your Account feature.

In case you lost your order number and would want to retrieve it, please provide us with the date your order was made and the full name you used upon ordering.

Q :I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed?

A :Since all validated orders are immediately processed electronically, the possibility of cancelling an order is limited. Cancellation of an order should be made before receipt of the Invoice-Payment voucher, which is sent via e-mail. Only orders that have not yet been confirmed for payment can be cancelled. All orders placed from Friday after 5PM EST-Monday 9AM EST cannot be cancelled as they are processed over the weekend for shipment. Refer to our Cancellation Policy for more information.

Returns, Refunds and Warranty

Q :I found the exact item online priced lower than yours. Why won’t your site match the price I found? Can I ask for a price match on an item I found offline in a regular store?

A :While we promise to match or beat the price offered lower by a competitor, Interlink Auto Parts still reserves the right not to do a price match.

We do not price match any local retail chain, such as Napa or Pep Boys. All orders to be price matched must be placed with a Sales Professional via our toll free number; we do not price match orders placed via the web. We also do not match the price of parts that are out of stock or backordered.

For more on our price match policies, please check our Low Price Guarantee program.

Q :How long is each item’s warranty period? Is my purchase covered by both a seller’s warranty and manufacturer’s warranty?

A :Interlink Auto Parts offers a limited warranty of 90 days, starting from the date the purchase was received by the customer.

On top of our 90-day warranty, items may also be covered by a limited 90-day warranty period by the manufacturer (conditions and policies subject to change). The parts will remain under warranty provided that they are free from defects in workmanship and material.

Please refer to our Policy page and our Extended Warranty page for more information on our warranty coverage and plans.

Q: What is the difference between your site’s warranty and the manufacturer’s warranty? What parts qualify for an extended warranty plan(s)? Why do I have to pay extra for this?

A: Interlink Auto Parts’s warranty covers the replacement of defective parts, which we will subsequently replace as long as an appropriate substitute can be found. If we do not have your part in stock, we will issue a full refund. The manufacturer’s warranty, on the other hand, differs on a case-to-case basis depending on the part and the manufacturer, as manufacturers have different limitations and coverage for their respective warranties.

Interlink Auto Partss also offers extended warranty plans that give you added security at a nominal price. Unfortunately, not all parts can be purchased with extended warranties. You can see which parts have such plans and how long the available extensions are when you view the product page and click the “extended warranty” tab beside the “compatibility info” tab right under the product description.

The extra charge for these extended warranties is like purchasing longer insurance for your purchase—you can rest assured knowing that, should there be any defects or if the part fails beyond the standard warranty, you can have the product replaced because you have a longer warranty period that covers it.

Go to our Policy page and our Extended Warranty page for more information on our warranty coverage and plans.

Q :What is a Return Authorization Number? What can I use this number with? If I return a part, how soon can I expect my refund?

A :A Return Authorization Number, or RA Number, is a reference number that you can obtain by completing the required form for any parts you would like to return. Within two to three business days, RA numbers will be e-mailed along with instructions on how to return your item.

You can expect your refund within 30 days after we receive your return request. The time varies depending on how long the manufacturer takes to approve the return. Upon approval, we will then credit the refund to the credit card you used for the purchase and you will receive a “credit approved” e-mail. Please note that the bank might take a few days to process the credit, and thus the amount might be posted on your account right away.

Q: Are there any limitations to items that can be returned and refunded?

A : There are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, auto body parts, and special order products. Electrical parts cannot be returned as well if it has been unsealed or if it has been plugged in.

Read our Return Procedure for more information on returns and refunds.

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