Using This Site
Q :What is a UNIVERSAL part? How do I make sure it will fit my car?
A :A universal part is not a direct part, which means that its specifications (measurements, alignments) are not exactly the same as the one your car requires. It will fit any year, make, and model, but you might need to do some modifications to the part in order to make it fit. This applies to non-accessory items like body parts, brake parts, suspension parts, etc.
To make sure that the universal part will fit your car exactly, take note of your car’s specs carefully before making any modifications. Most of our products come with detailed, easy-to-follow instructions to help you make the necessary adjustments correctly.
Q :Your site banners claim they offer up to X% off on XXX brand part. How do I know it is really on sale?
A :Once you click on a banner that says a certain part is on sale, the discount is automatically applied to your cart when you check out. You can check the price total in the check out page to see if the discount applied is as advertised.
In case the discount did not apply, clear your shopping cart. Go to the item you want to buy, add it to the cart. Then visit the checkout page and apply the coupon if not yet applied. View the total shipping price to see how much you’ll save.
Q :Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?
A :At Interlink Auto Parts, we go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.
When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.
Q :Why can’t I add / remove items from my shopping cart?
A :Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.
You can also call our toll-free number at +1 614-910-1249, or use our Live Help program on our Home page for assistance. Our customer service representatives are available round-the-clock to resolve any issues you may encounter online
Q :What are cookies? How do I enable and/or delete cookies on my browser?
A :Cookies are small bits of text generated by a server and sent to the browser to identify a person for a particular session. Cookies are vital for staying logged-on and for remembering information such as user preferences and the items currently in your shopping cart.
The method for setting cookie preferences and deleting cookies differs per browser.
For Mozilla Firefox users, go to Tools and then go to Options. Click the Privacy tab and then you’ll see the cookie preferences. Simply check or uncheck the checkbox if you want to accept or reject cookies from websites. You can also clear or delete your cookies from there.
For Internet Explorer users, go to Tools > Internet Options and select the General tab. You can view, delete, and change the settings for cookies and other temporary internet files in the Browsing History section.
For Safari users, go to Safari > Preferences and then click Security. You can choose the settings for how Safari handles cookies in the Accept Cookies section. You can see more information about the cookies stored on your computer by clicking Show Cookies.
Q :Why can’t I log in to my account? I forgot my username and⁄or password. How do I retrieve it?
A :Login user names and passwords are case-sensitive. Please make sure to log in the exact combination of upper and lower case characters that you registered with.
In order to retrieve a lost username and⁄or password, please provide us with any information you have (i.e. order number, full name, etc.) which we can use to pull up your log in details.
You can log on to our Live Help and discuss your account with one of our representatives, or go to Your Account and click the “Forgot your password” link. After which, provide the email address you are using with Interlink Auto Parts, and your log in details will promptly be emailed to you.
You can also call us at 1-888-279-0864 for your issues online. Our customer service representatives are always ready to assist you.
Q :How do I know my transaction is secure?
A :To protect you from cyber crimes like identity theft and credit card fraud, our site is regularly checked and tested to pass the HACKER SAFE Security Scan. A “live” HACKER SAFE mark only appears when a web site has passed HACKER SAFE standards.
Interlink Auto Parts uses the strongest level of security available in the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. That means only Interlink Auto Parts can read your personal information.
Please refer to our Privacy and Security section for more information.
Q :What is a save quote number? Do I have to give you my name and contact details in order to save the items in my shopping cart?
A :The Save Quote button allows you to save the price quoted on your orders for future reference. Once you’ve saved your quote, you are given a Save Quote number.
By keying in your Save Quote number (for example: 1088443) at the Retrieve Quote interface, you can retrieve your previous shopping session with the site.
Before getting a Save Quote number, customers are asked to register their full name, email address, and phone number with the site.
Pricing, Coupons and Rebates
Q :I want to buy an alternator on your site and noticed that there is a CORE price listed together with the item price. What is a core and why am I being charged for this?
A :There are certain types of auto parts such as alternators, starters, air conditioning compressors, and brake master cylinders that can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components of the part that can be remanufactured have a core deposit which is then 100% refunded when buyers return their old part. In short, the “core” is your old part. Send us your old part and the core deposit will be refunded to you upon receipt. Detailed instructions will come with your order. Note: Core return shipping charges, however, are the full responsibility of the customer, and are not refundable.
Q: How do I return a core?
Core return instructions:
- Fill out a Return Request Form. We will email you a Return Authorization Number (RA) within 2-3 days to track your return request.
- Remove any items from the core that are needed for proper installation of the replacement part. Any parts not included in the replacement package but are still attached to the core return will not be returned.
- Drain any kind of fluid from the core, if necessary.
- To avoid any leakage during shipping, seal the core in a properly secured plastic bag.
- Put bagged core in the manufacturer’s box and include a copy of your invoice in the package.
- Secure the boxed core with adequate packing material to assure that it arrives undamaged.
- Return within 30 days after receipt of the replacement part.
Core returns must meet the following requirements to be eligible for refund:
- Must be returned with the Return Authorization Number (RA) and a copy of the of the original invoice/packing slip.
- Must be received within 30 days of the original invoice date.
- Should be packed in original manufacturer’s box (or as required by manufacturer).
- Should be fully assembled, complete and in rebuildable condition based on manufacturer’s standards. Disassembled cores will not be accepted for refund.
- Returned core must have the identical SKU as the new part purchased.
Core deposit is non-refundable, if core is determined to be non-rebuildable by the manufacturer because of:
- Broken or dented parts
- Stripped threads or ports
- Mounts or housings that are damaged, cracked, or unusable
- Extensive rust or corrosion
- Missing, unoriginal, or disassembled parts
Q: How soon will I get my core refund?
A: Upon clearance by the rebuilder, APW will refund the core deposit. Refunds are usually processed within 30 days after receipt by APW. Customer will be notified in the event of a refused or reduced credit.
Q: What if I don’t have a core to return?
A: If you do not have a core available to return within 30 days of the original purchase date, the core charge will not be refunded.
Q :Who can qualify for a coupon code? Where can I get one? Can I use more than one coupon on my order?
A :Everyone is qualified to get a coupon, and it can be obtained through affiliate sites and by email updates from the company. The coupons are tagged with different numbers, meaning they represent different discount offers. Some coupons are valid only for a fixed period and may not be used with another coupon or be combined with another promo on the same order. Only one coupon code is allowed per order.
Q :How do I subscribe / unsubscribe to email updates?
Submit your e-mail address through the “Get Exclusive Email Deals” boxes you can find around our website or click here to sign up.